To our valued customers,
As the world responds to COVID-19, we wanted to update you on the business continuity and health and safety control measures we have in place, and the high priority we are giving to these throughout this period.
Assurance to our customers
We remain fully operational and all our work with you continues as normal.
We have been actively monitoring COVID-19 developments and implementing additional important steps and safeguards to our already well-established business continuity programs designed to minimize any potential impacts on our business and the secure, high-performance rate management solutions on which you rely for your business.
We are fully committed to continuing to provide you with the support and service you need during this time. Using our established service platforms and technology, our customer services and product support teams will be available to assist you with any inquiries you may have.
Our approach to our people and the communities in which we operate
Our foremost concern is keeping our people, customers, partners and the communities we operate in as healthy and safe as possible.
We moved swiftly to adopt international and domestic travel restrictions in line with government regulations, which continue, and our online telecoms and technology applications mean we work productively across our teams, and with customers and partners.
As a technology business, we have robust IT remote access infrastructure in place that enables our people to work remotely. To support government and health agency advice globally with regard to social distancing, we have already activated our remote working arrangements for our people.
We are ensuring that our people receive the support they need, providing regular communication so they are up to date with the latest advice and understand the actions they can take to minimize the spread of COVID-19.
Thank you for your support – we wish you and your teams good health and resilience. If you do have any further questions about our response to COVID-19, or additional use of our technology to assist your business, please contact client services or any of us on the CargoSphere team.